Refund policy
Last updated: 12 October 2026
This policy covers refunds and cancellations for objectiv. purchases from STHIRA CONSUMER PRIVATE LIMITED. It should be read with our Exchange and return policy.
When to contact us
Report a damaged, leaking, defective, missing or incorrect item within 48 hours of delivery where possible. Email human@objectiv.in with your order number and the subject “Refund request”, explain the concern and attach relevant photographs or an unboxing video if available. Retain the packaging for inspection.
If a parcel is marked delivered but you have not received it, contact us within 3 days of that update so we can investigate. These reporting periods and evidence requests do not remove statutory rights or justify refusing a valid consumer claim solely because no unboxing video exists.
Approval and payment
We investigate the issue and confirm the resolution and approved amount. Where a refund is appropriate, prepaid refunds go to the original payment method. For Cash on Delivery orders, we request verified bank details through customer care and normally initiate the transfer within 4–7 working days of approval.
An approved refund is normally credited within 10 days of acceptance. Bank or payment-provider processing can affect the final posting date. We provide the transaction reference once initiated; contact us if the credit has not appeared within that period. Shipping across India is free, so there is no outbound shipping fee to deduct from these orders.
Cancellations
Contact customer care as soon as possible to cancel an order before dispatch. Once shipped, a cancellation cannot be guaranteed; applicable return and consumer remedies still apply. Accepted cancellations of paid orders are refunded to the original payment account within 10 days of acceptance, subject to payment-provider processing.
Hygiene and product use
Opened or used products are not eligible for discretionary change-of-mind refunds. Damage caused by improper use or storage is not covered. Individual ingredient sensitivities do not automatically create a discretionary refund entitlement; read the label and stop use if irritation occurs. Nothing here excludes remedies for defects, unsafe products, misdescription or other rights under applicable consumer law. We do not offer a general 30-day performance or satisfaction guarantee.
Company and customer-care details
objectiv.
STHIRA CONSUMER PRIVATE LIMITED
GSTIN: 19ABTCS8038B1ZW
Email: human@objectiv.in
Customer care: 6291417458